Timeout and other email problems

Fixing the Timeout or Mail Server Not Responding error
1. Restart the computer
2.Surf the Internet. If you can't open a webpage, then the problem is
not with your email.
3. Disable any antivirus software (Norton, McAfee, Freedom).
4. Disable any firewall software (Zone Alarm, Black Ice, etc.).
5. Disconnect any servers, routers or hubs and try to send/receive
from a standalone computer.
In Outlook Express:
1. Open Outlook Express and click on "Tools" -> "Accounts".
2. Click on the "Mail" tab and select your account.
3. Click on "Properties" then click on the "Servers" tab.
4. Verify that your "Incoming mail(POP3) server" is 'pop.bellnet.ca'.
5. Click "Apply" then "OK", then click "Close".
6. Try receiving mail again.

In Netscape:
1. Open Netscape.
2. Click "Edit" -> "Preferences".
3. Click the plus sign beside "Mail and Newsgroup".
4. Click on "Mail Servers".
5. Click on "Edit".
6. Verify that "Server Type" is 'pop.bellnet.ca'.
7. Try receiving mail again.


Authentication Error - Email Client
Fixing a Bad Password error
1. Retype your username without the @bellnet.ca (e.g. user1234).
2. Retype your 8 character alphanumeric password.
3. Delete the email account and recreate it. None of the email messages
will be deleted.

In Netscape:
1. Click on "Start" -> "Programs" -> "Netscape Communicator" ->
"Utilities".
2. Select "User Profile Manager" -> "New".
3. Follow the instructions on screen to create a new Profile.
4. All email messages and addresses are in the old profile.
Consult a technician to import them to the new profile.

In Outlook Express:
1. Select "Tools" -> "Accounts" and select the email address causing
the problem.
2. Click "Add" -> "Mail". Follow the instructions on screen to
recreate the account.
3. Reboot the computer. If the problem persists, create a new identity.

Creating a new identity in Outlook Express
1. Click "File" -> "Identities" -> "Add New".
2. All your email messages will be in the old profile, so do not delete it
unless you no longer want them.

Entourage X Email Settings - MAC

Configuring your email settings for Entourage
1. Open Entourage.
2. On the "Tools menu", click "Accounts". Click the "Mail" tab, and then
click "New".

3. If the "Account Setup Assistant" appears, click "Configure account
manually".

4. On the "Account type" pop-up menu, click "POP".
5. Click "OK".
6. The "Edit Accounts" box should now pop up.
7. Enter any name to distinguish between different
email addresses that are set up in "Account Name:".
8. Enter your name or your company name in "Name", this will be the name the
recipients will see when they receive your emails.
9. Enter your email address, e.g. yourname@domainname.com in "Email Address".
10.Under "Receiving mail", enter your login ID for the email address in "Account ID".

11.Enter 'pop.bellnet.ca' in "POP Server".
12.Enter your password for the email address under "Password".
13.Click 'Save Password' if you wish Entourage to download emails
without asking you for the password.
14.Under "Sending Mail", type in smtp.bellnet.ca in "SMTP Server".
15.Click "OK".

Eudora Pro 5.0 Email Guide - MAC

Configuring your email settings
1. In Eudora, go to the "SPECIAL" menu and select "SETTINGS".
2. In the "Options window", you will see several icons on
the left. Select "GETTING STARTED".
3. In the "USERNAME" field, enter the login name given to
you by Bell.
4. In the "MAIL SERVER" field, enter the POP or mail server:
'pop.bellnet.ca' in lowercase.
5. In the "REAL NAME" field, type your name the way you would like people
to see it when they get e-mail from you.
6. In the "SMTP SERVER" field, enter the SMTP or Outgoing mail server:
'smtp.bellnet.ca' in lowercase.
7. In the "RETURN ADDRESS" field, enter your e-mail address,
e.g. user@isp.ca
8. Click "OK".


Netscape Mail Preferences
Configuring Netscape Mail
1. Click on "Edit" -> "Preferences" on the toolbar at the top of the Window.
2. Click the plus sign beside "Mail and Newsgroups".
3. Click on "Identity".
4. Enter your name in "Name", as you would like people to see it when they
receive email from you.
5. Enter you email address in "Email Address".
6. Enter your email address in "Reply-to Address".
7. Click on "Mail Servers".
8. Enter 'smtp.bellnet.ca' in "Outgoing mail (SMTP) server".
9. Click on the "Edit" button.
10.Enter '(Server address)' in "Server Name".
11.Set the "Server Type" to "POP3".
12.Enter your login ID in "Username" without the domain
13.Click "OK".
14.Click "OK" again.
15.Try to receive your emails by pressing "Get MSG".

Outlook 1997 Email Settings for PC
Configuring your email settings
1. Open Outlook 1997.
2. Click on "Tools" -> "Services".
3. Click on the "Services" tab.
4. Click on the 'Add' button on the bottom left.
In the Add Service to Profile window, highlight Internet Mail.
5. Click “OK”.
In the Internet Mail window, select the General tab.
Under “Personal Information”.
6. Enter the name that you want peoples to see in “Full Name”
7. Enter your e-mail address under Personal Information.
Under “Mailbox Information”.
8. In the Internet Mail server, enter “pop.bellnet.ca”
9. Enter your e-mail address in “Account name”
10. Enter your 8 character alphanumeric password in "Password".
11. Click on “Advanced Options”
12. In “Forward all outbound mail to the following mail server.”, type “smtp.bellnet.ca”
13. Click “OK”
14. Click “OK”

Outlook 2000 Email Settings - MAC
Configuring your email settings
1. Launch your Outlook Express application by double clicking on the
icon on your desktop. (It should be called Outlook Express)

2. Click on "Tools" -> "Accounts".
3. Click on "Mail" in the "Internet Accounts" window.
4. Click on "Add" -> "Mail".
5. Enter the name that you would like to appear on messages in
"Display Name". Click "Next".
6. Type your email address in the "E-mail Address" box and click "Next".
7. Select "POP3" in "Server Type".
8. Enter 'pop.bellnet.ca' in lowercase in "Incoming mail (POP3 or IMAP) server".
9. Enter 'smtp.bellnet.ca' in lowercase in "Outgoing Mail (SMTP) server".
10.Click "Next".
11.Select "Log on using".
12.Enter your Bell username without the '@hotmail.com'.
13.Enter your 8 character alphanumeric password in "Password".
14.Check the box "Remember password" and click "Next".
15.Click "Finish" then "Close".
16.Click on the "Send/Rec" button on the top menu to receive your email.

Outlook 2000 Email Settings - PC
Configuring your email settings
1. Launch your Outlook 2000.
2. Click on "Tools" -> "Accounts".
3. Click on "Mail" in the "Internet Accounts" window.
4. Click on "Add" -> "Mail".
5. Enter the name that you would like to appear on messages in "Display Name".
6. Click "Next".
7. Type your email address in the "E-mail Address" box
8. Click "Next".
9. Select "POP3" in "Server Type".
10. Enter 'pop.bellnet.ca' in lowercase in "Incoming mail (POP3 or IMAP) server".
11. Enter 'smtp.bellnet.ca' in lowercase in "Outgoing Mail (SMTP) server".
12. Click "Next".
13. Enter your email address in “Account Name”.
14. Enter your 8 character alphanumeric password in "Password".
15. Check the box "Remember password"
16. Click "Next".
17. Select “I will establish my internet connection manually”.
18. Click "Finish".
19. Click "Close".

Email Settings Outlook Express 5 and 6 for PC
Configuring your email settings
1. Open your version of Outlook Express.
2. Click on "Tools" -> "Accounts".
3. Click on the "Mail" tab.
4. Click on the 'Add' button on the right hand side.
5. Click on "Mail".
6. Type the name that you would like to appear on messages that you send in the “Display Name" box
7. Click "Next".
8. Type your email address in the "E-mail Address" box
9. Click "Next".
10. Select "POP3" in "Server Type".
11. Type 'pop.bellnet.ca' in "Incoming mail (POP3 or IMAP or HTTP) server".
12. Type 'smtp.bellnet.ca' in "Outgoing Mail (SMTP) server".
13. Click "Next".
14. Enter your email address in "Account Name:" (e.g. shanky_expert@hotmail.com).
15. Enter your 8 character alphanumeric password in "Password".
16. Check the box labelled "Remember password".
17. Click "Next".
18. Click "Finish".
19. Click "Close".

Outlook Express 4.5 for Macintosh Computers
Setting up an email address in Outlook Express 4.5.
1. Open Outlook Express.
2. Click on "Edit" -> "Preferences".
3. On the left hand side of the Preferences window, select "E-mail".
4. Under "Account Information" enter your name in "Full Name".
5. Enter your Bell email address in "Email Address".
6. Enter your company name in "Organization".
7. Under "Sending Mail" enter 'smtp.bellnet.ca' in SMTP Server.
8. Under "Receiving Mail" enter your username without '@hotmail.com' in
"Account ID".
9. Enter 'pop.bellnet.ca' in POP Server.
10.Enter 'pop.bellnet.ca' again in "Account Name".
11.Click "OK".
12.Click on "Send & Receive" to get your email.
If you wish to modify these settings, click on "Tools" -> "Accounts" -> "Edit".

Outlook Express 5.0 for Macintosh Computers
1. Open Outlook Express.
2. Click on "Tools" -> "Accounts".
3. Select "New". This will bring up the "Account Setup Assistant".
4. Enter a Display Name - this is the name recipients of your email
will see. Click on the right arrow.
5. Put a dot beside "I already have an email address I'd like to use".
Enter your email address and click on the right arrow.
6. Select "POP" beside "My incoming mail server...".
7. In "Incoming mail (POP, IMAP) server" type 'pop.bellnet.ca'.
8. In "Outgoing mail (SMTP) server" type 'smtp10.bellnet.ca'.
Click on "Next".
9. Enter your LoginID without the @bellnet.ca in "Account ID".
10.Enter your eight character alphanumeric password in "Password:"
and click on the right arrow.
11.If you have more than 1 email address set up in Outlook Express,
type a name in "Account Name" to label this new account.
This is for identification on your computer and will not effect
your email settings.
12.Click "Finish".
13.Click on "Send & Receive" to receive your emails.
If you wish to modify these settings, click on "Tools" -> "Accounts" -> "Edit".
This will bring up all the server settings which can be modified.

Outlook XP 2002 and 2003 Email Settings - PC
Configuring your email settings
1. Launch your version of Outlook.

2. Click on "Tools" -> "E-mail Accounts".
In the “E-mail accounts” window, under “E-mail”:
3. Click on "Add a new e-mail account"
4. Click on “Next”.
5. Select “POP3”
6. Click on “Next”.
In the “E-mail accounts” windows, under User Information,
7. Enter the name that you would like to appear on messages in "Your Name".
8. Type your email address in the "E-mail Address" box.
Under Logon Information
9. Enter your email address in “User Name”.
10. Enter your 8 character alphanumeric password in "Password".
11. Check the box "Remember password"
Under “Server Information”
12. Enter 'pop.bellnet.ca' in lowercase in "Incoming mail server (POP3)".
13. Enter 'smtp.bellnet.ca' in lowercase in "Outgoing Mail server (SMTP) ".
14. Click "Next".
15. Click "Finish".